The post holder will provide an administrative service to the Neurosciences Stroke Department.
The role will consist of the collation of stroke patient information for monthly submission onto the Sentinel Stroke National Audit Programme (SSNAP) a national database for healthcare quality improvement.
The post holder will be required to have good time management skills to meet monthly submissions deadlines by accessing confidential patient records and the Trusts’ electronic systems.
The post holder will take direction from the Neurosciences Information Manager and Operational Services Manager for the day to day running of the service.
The post holder will be responsible for their own time management and ensure that they are correctly prioritising their workload. The post holder will need to be able to work well under pressure and concentrate in a busy work environment. The post holder will have contact with other members of the secretarial and admin teams, and the clinic team, including Consultants.
The ability to communicate effectively with different members of the multidisciplinary team is essential
A large proportion of this role will be computer based working; there may be occasions where the post holder will have to deliver notes to other clinical areas, undertake other administrative duties filing, scanning etc.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are a specialist Major Trauma Centre for the North Midlands and North Wales. Happy staff make for happy patients, and with the help of both we have put together a wide range of development and support packages aimed at ensuring that everyone. The Trust has the opportunity to fulfil their potential and meet their aspirations as well as the tools to provide great care.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
The post holder will be required to process, transmit and store patient data using a computerised system and file paper data within the case record in a retrievable format – if required
The post holder will be required to deal with telephone calls relating to general enquiries regards medical notes
Ability to locate and track medical notes in a timely manner
Liaising with staff to ensure the data sets are complete in order to complete monthly submissions
Support the speciality team in the delivery of SSNAP data collection
The post holder is required to have dexterity, coordination for keyboard skills or equivalent
The post holder will follow office and secretarial practices to continually strive to improve service delivery
The post holder may be involved with the timely resolution of verbal complaints, as well as having involvement in the formal complaint process in line with the Trust’s Policy and Procedure for the Handling of Complaints
The post holder will have the use of office equipment and may be required to order stationary stock and supplies
Share the day to day workload of the speciality team
Maintain good working relationships and work as an effective team member
Ensure own work is of a high standard
Responsible for adhering to information governance processes in regards documents, spread-sheets and databases
Participate in annual appraisal
Requirement to take part in staff survey’s as required
The post holder is required to work within standard administration procedures
May be required to sit for periods of time whilst processing information using a computer and filing information
Occasional indirect exposure to distressing or emotional circumstances
The post holder will be required to cover absence as and when required