JOB DETAIL
We are currently looking for an enthusiastic, motivated individual who is a team player and can work on his/her own initiative when required, excellent administration skills, experience in computer skills and a willingness to undertake a full range of reception duties, including patient facing roles.
To be proficient in the use of all patient information systems for scheduling, booking, and tracking all types of appointment and patient records, ensuring this function is co-ordinated and updated accurately and in a timely manner.
To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
To work in conjunction with the Acute Oncology Service ensuring smooth running and consistent reporting of alerts for the service.
To undertake clerical and administrative duties to ensure a comprehensive and efficient administrative support service including collation, input and analysis of relevant patient data.
To respond to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team members
Please note this post may close earlier than advertised dependent on application numbers.
JOB PURPOSE
- To support the Christie@Macclesfield operational leads in delivering a consistent and co-ordinated approach to the operational management of the comprehensive cancer treatment centre.
- treatment, oncology research clinics and other supportive clinics for both The Christie NHS Foundation Trust and East Cheshire NHS Trust and other organisations as required.
- To be proficient in the use of all patient information systems for scheduling, booking, and tracking all types of appointment and patient records, ensuring this function is co-ordinated and updated accurately and in a timely manner.
- To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
- To work in conjunction with the Acute Oncology Service ensuring smooth running and consistent reporting of alerts for the service.
- To undertake clerical and administrative duties to ensure a comprehensive and efficient administrative support service including collation, input and analysis of relevant patient data.
- To respond to any enquiries for the Cancer Support and Information Service in the absence of Support and Information team members
KEY DUTIES/RESPONSBILITIES
Work as part of a rota system, focusing on different areas of administrative support, made up of the following:
- Undertake reception duties, including updating patient’s personal details and organising follow-up appointments or adding patient to waiting list following standard operational procedures.
- Provide support to unit by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments.
- Maintain patient flow by utilising Patient Flow System.
- Ensure telephone enquiries are dealt with in polite and courteous manner.
- Liaise with Clinical teams to action DNAs following Patient Access Policy.
- Sort, distribute and action incoming mail.
- Book shared rooms as directed by operational leads using generic email.
- Be responsible for stock control in areas of work including ordering supplies as directed by manager.
- Use Medisec and the Christie Web Portal to retrieve missing clinical information as required.
- Maintain accurate patient details in all the patient systems, following the correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act.
- Input departmental statistics using appropriate systems, ensuring submission within given deadlines.
- Ensure patient activity is monitored and recorded in efficient and effective manner.
- Maintain work area in clean, tidy manner at all times ensuring security requirements of office area are met.
- Maintain safe environment for patients, staff and visitor
- In a professional and welcoming manner be first point of contact for patients, carers and visitors coming into the Centre.
- Greet and assist patients with appointment queries, general concerns and signpost to Support and Information as appropriate.
- Provide and receive information using empathy and reassurance skills.
- Liaise with the main Macclesfield Hospital site and between all Christie centres, host sites and community where appropriate.
- Up to date knowledge and understanding of how clinics are currently managed.
- Detailed knowledge of Patient Flow System.
- Knowledge of integrated clinical information systems for collation of data for referrals.
- Data input and radiotherapy completion tasks.
- Where applicable, retrieval of medical documents for clinical information including those from other Trusts.
- Compliance with policies, procedures, rules, regulations and departmental protocols.
- Knowledge of the different patient management systems used within the centre (including but not limited to PAS, Medway, Mosaiq and EMIS).
- Maintain a professional and courteous manner at all times.
- Manage the reception service as appropriate ensuring that reception desk is covered at all times and all telephone calls are answered.
- Use analytical and personal skills to assess patient situations such as deciding when issues need to be escalated and support provided
- Triage and manage booking forms, booking and scheduling of radiotherapy planning and treatment, chemotherapy treatment, and outpatient appointments within the centre.
- Book patient transport where applicable and deal with transport queries.
- Produce daily clinic lists and diary pages from the patient management systems to cover all clinics held in the unit.
- Using patient management system, ensure all appointments are recorded on the relevant patient administration system ie Medway, PAS, EMIS etc.
- Be responsible for stock control in areas of work.
Will be required to utilise own initiative but work within defined SOPs, procedures and policies. When there is doubt or post holder unsure then there will be more senior members of staff available to raise issues with and receive guidance from.
EFFORT
- Manual handling tasks as required.
- Working hours must be flexible to the needs of the service, this may include working weekends.
- Expected to participate in all shift patterns.
- Attend all relevant mandatory training courses
- Maintain own personal development
- Participate in relevant training and meetings
- Assist in training and/or orientation of clinical support workers and any students
- Demonstrate tasks and duties to new and less experienced members of the team
JOB INFORMATION
| Job Location | : | Manchester |
| Company | : | The Christie Nhs Foundation Trust |
| Position | : | Admin Support Worker |
| Sector | : | |
| Employment | : | Part-Time |
| Post Code | : | |
| Contact | : | Manchester The Christie Nhs Foundation Trust Contact Number |
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