As a Guest Service Agent Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service!
Benefits and Pay
£ 10 per hour , plus service
Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
Free meals on duty
Holiday: 28 days including bank holidays (increasing yearly)
High street discounts: with Perks at Work
Grow your career and Personal Development: programmes designed to support your career
24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
Dedicated 1-2-1 support throughout your apprenticeship
Functional Maths and English skills offered alongside the programme
What will I be doing?
A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Working within the Front Office department;
Contribute to an overall exceptional guest experience from check-in through check-out
Cash and Payment handling
Maintain high levels of guest service
Comply with Health and Safety and Food Hygiene regulations
Complete all aspects of the apprenticeship programme
Work a variety of shifts including early mornings, evenings and weekends
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or in teams
The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities?
A passion for hospitality and guest service
Willingness to learn
The ability to stay calm under pressure
Excellent grooming standards
Ability to work in a fast-paced environment