The Bereavement Officer communicates and works effectively with a wide variety of people including all grades of doctors and hospital staff, coroner's officers, funeral directors and the bereaved. She/he frequently handles sensitive and emotional situations whilst remaining professional and empathetic at all times. The post-holder has regular contact with clerical and medical staff, deceased patients' relatives, and other outside agencies including the Coroners Office, General Practitioners and Registrars of Births/Deaths.
Daily duties include contacting ward staff and doctors for completion of necessary documentation after a death of a patient. Answering telephone enquiries, meeting and advising the deceased patients' representatives with regards to medical certificate of cause of death, registration process, funeral arrangements and any other queries relating to the deceased. Keeping up to date records on the hospital computer systems. Handling patient property. Arranging funerals for patients with no next of kin.