Branch Assistant | Hayley Carlisle Job Hayley Group

Location: Kingstown Broadway, Kingstown Industrial Estate, Carlisle, Cumbria, CA3 0HA

Working Hours: 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings

Main duties & responsibilities

As a Branch Assistant, you will be working along the team at Carlisle to offer excellent customer service to our customers.

As part of the wider branch network, you will be able to develop your knowledge of product and build relationships with our valued customers.

Other responsibilities may include:
Efficient response to incoming enquiries and orders.

Achieve the sale of goods across the product range, up-selling as appropriate.

Prompt follow-up on customer enquiries not immediately resolved.

Prepare quotes in response to customer requirements.

Accurately identify, source and price items on the IT system.

Record enquiries, orders, invoices and other documentation.

Undertake ad-hoc purchasing tasks, including placing orders, booking in products and raising customer invoices.

Knowledge & Skills requirements

The ideal candidate will have following key skills:
Ideal candidate will have relevant product knowledge of engineering consumables/MRO products.

Desire to succeed in a sales environment.

Previous experience in a similar role would be advantageous, however not essential.

Proficient in basic computer applications, including Microsoft Office.

Good level of verbal and written communication skills, as well as good numerical skills.

Customer-focused – driven to provide consistently high levels of service.

Why join us?

The successful candidate will receive the following benefits:
Competitive salary.

From 23 days annual leave (plus public/bank holidays) increased with length of service.

Company pension (if eligible).

Death in Service cover.

Invitation to Paycare scheme.

Wellness programmes.

Cycle-to-Work scheme.

Excellent opportunities available.

To apply for this position, please email your CV with a covering letter to mark.eagling@hayley-group.co.uk