Cleaning Operative

NorthLink Ferries-Lerwick, ZE1 0PR

£11.80 per hour plus benefits

Part time opportunities available offering flexible hours (includes weekends)

We have some exciting opportunities to join our team in based in Lerwick. You’ll be part of our Cleaning team who work hard to provide a high-quality service within one of Transport’s flagship contracts NorthLink Ferries. In this role of Cleaning Assistant you will ensure a high level of cleanliness of the vessels, terminal buildings and other port facilities at all times.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

Key Accountabilities

Ensuring defects found within the Vessel are reported to line management
Lost property must be dealt with according to Serco NorthLink lost property policies
Ensure that the PPE provided is worn on duty
Cleaning within a kitchen environment
Working on a vessel prior to departure
Cleaning within the terminal buildings as required and any other port facilities
Making up cabins and beds daily
Ensure all Serco Essentials and E -learning is completed and up to date.
Any other duties as required by the cleaning supervisor and Passenger Service Officer
Responsibilities will vary according to the requirements of the business

If you live in the local catchment area, have great customer service and communication skills, we would love to hear from you!

What we offer

Competitive hourly rates of pay
Up to 25 days (pro-rata) annual leave
Pension Scheme, Life assurance, wellbeing support, staff discounts, cycle to work scheme.
Opportunity to participate in Share Save Scheme
Varied and interesting work – no day is the same at NorthLink Ferries
Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
The opportunity to work for a well-respected brand where people development is at the heart of our culture
The opportunity to contribute to charity events - we help and support our communities.




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Job Location : Lerwick
Company : Serco Plc
Position : Cleaning Operative
Sector :
Employment : Part-Time
Post Code :
Contact : Phone : 0345 010 4000
Please contact between 09:00-18:00.

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