UE05: £23,487.00 - £27,116.00 + 15% uplift for shift work.

Information Services Group / User Services Directorate.

Open-Ended Contract - Permanent; Full Time Hours - 35 Hours Per Week.

The opportunity:
To deliver high quality front line support for a range of IT services within the University. You will have experience in investigating, diagnosing and resolving issues with both commercial and bespoke IT systems.

As well as IT support skills you will have excellent customer service, communication skills and enjoy working with staff and students at all levels of the University. The team is currently working in a hybrid arrangement splitting the time between home and the office.

The current shift pattern for this post:
Week 1) 8-4pm Monday to Friday (WFH/Flexible working/Cover)

Week 2) 8-4pm Monday to Friday (WFH/Flexible working/Cover)

Week 3) 9-5pm Monday-Thursday / Friday off / Sunday (11am-7pm – Onsite)

Week 4) 9-5pm Monday/Tuesday/ (Wednesday off) / Thursday /Friday / Saturday (9-5pm Onsite)

Week 5) 12-8pm Monday to Thursday Friday 11-7pm

Week 6) 9-5pm Monday to Friday (Onsite Main Library)

Week 7) 9-5pm Monday to Friday (Onsite Kings Buildings)

Your skills and attributes for success:
Educated to HE level or equivalent relevant experience.
Experience of working in an IT support role; delivering technical support; in particular Windows and Mac OS and O365 products. Knowledge of mobile technologies would be an advantage.
Problem solving skills.
Effective communication skills, including experience of working in a customer-facing role.
Understanding of ITIL and service management best practices.

The job description can be found at: Here

Informal enquiries should be directed to Crystal Webster –

Please ensure you include a supporting statement in your application.

Interviews will take place on 13 February 2023 and will be done over MS Teams.

As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Job Location : Edinburgh
Company : University Of Edinburgh
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : E-Mail Adress :
Please contact between 09:00-18:00.

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