The role

Everyday is an exciting new challenge as a Customer Contact Advisor with no two calls being the same. You will experience new things – not to mention the weird and wonderful problems you’ll encounter – there’s no shortage of variety and plenty of opportunity to use your finely tuned people skills. By joining our team, you’ll be sharing your skills with the best in the business at a company where career development and training are a priority. If you’re already on your way to being a great advisor, Kwik Fit will get you there faster.

The role itself will have you as the first point of contact answering a wide range of calls from dealing with customers online enquiries, bookings and payments to our very own fleet customers calling for advice and making bookings. As a Customer Contact Advisor, you will play an integral role in continuously meeting our customers’ needs and expectations all whilst delivering the very best customer service.

Key accountabilities

No two days are the same at Kwik Fit -

Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
Maintain high levels of customer awareness and flexibility.
Report areas of improvement or concern to line manager.
Work as a conscientious team member.
Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.

Additional Information

Various part time shifts available
Saturday and Sunday 7.30am until 4pm - 16 hours over 2 days
Monday to Wednesday 3pm until 7pm and Saturday 10am until 6.30pm - 20 hours over 4 days
Monday 8am until 2pm Saturday 8am until 4.30pm and Sunday 8am until 1pm - 19 hours over 3 days

Skills & experience

Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Customer Contact Agent requires a special skill set including:

Excellent keyboard skills.
Excellent telephone manner.
Sound commercial knowledge.
Problem-solving and analysis.
Excellent written and verbal communication.
Excellent Customer Service skills.
Ability to handle complex queries and challenging customer scenarios.
An ability to learn new systems and processes.
Excellent communication and relationship skills.
Ability to work under pressure to meet business KPI’s and targets.

Job Reference: KF10395

Job Location : Glasgow
Company : Kwikfit
Position : Customer Service Advisor
Sector :
Employment : Part-Time
Post Code :
Contact : Glasgow Kwikfit Contact Number

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