We’re Lowell, and we have a mission to make credit work better for all. We are one of the Europe’s leading credit management companies, we’re based in Yorkshire, and have offices across Europe.
We buy debts from lots of different companies in all kinds of sectors and help our customers pay off that debt in practical and affordable ways, without adding to it. Every year, we help thousands of people take control of their debts we understand that every person’s situation is different.
We are looking for a strong administrator to join our busy call centre, working Monday to Friday 8am - 4.15pm
As a Customer Solutions Advisor you will deliver first class customer services, striving to reach a resolution at the first point of contact or with minimum delay and customer effort. You will be responsible for working processes that deliver the right outcome for consumers and clients ensuring that fair outcomes are delivered considering both business, customer, and client needs. You will ensure you are fully knowledgeable and up to date with current process and regulations or utilise the correct escalation process. We are regulated by the Financial Conduct Authority and take pride in our approach to treating customers fairly. This involves making sure we treat customers as individuals, recognising those in financial difficulties and / or vulnerable situations.
Accountabilities and Responsibilities: The main end results required of the role
Be or work towards being proficient in more than one functional workflow within the Customer Engagement Centre service hub Deliver fair customer outcomes whilst being productive on your core skills across multiple workflows (eg Letter, Email, Exception report etc) Be accountable for your own development to become multi-skilled in workflows that do not frequently involve live interaction with the customer, client or third party Use your knowledge to deliver fair customer outcomes and/or understand how to use the appropriate escalation process Understand the regulatory requirements of the processes you work and the consequences of non-adherence To demonstrate the Lowell Behaviours by being open, driving success and change, being self-motivated, working as a team and showing strong customer focus.
So, if you are proficient in all things IT, have excellent written communications skill, attention to detail and can work in a fast-paced environment then take the next step and apply today.
An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell you’re entitled to:
A competitive starting salary
A discretionary annual bonus for a job well done
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you’d be working from home, fully equipped with everything you’ll need to be successful.
28 days holiday plus public holidays with option to purchase up to an additional 5 days
Life assurance & Group income protection
A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
Wellbeing support and a programme of webinars and classes geared towards mindfulness.