We now have an opportunity to join our team at Build Aviator in Bury St Edmunds as a Customer Support Administrator (part time). Our Colleagues are critical to our Customers’ success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.
Is this role right for me?
First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Build Aviator.
The role will consist of providing outbound telephone support as well as routine administrative tasks, for branches and customers (public & trade) on the use of Build Aviator for their building projects. You will also monitor customer accounts where required.
There are some specific experience/skills/knowledge we are looking for from suitable candidates;
Confident in working in a customer service environment
Good written and verbal communication skills
Confident in Microsoft office particularly Excel, MS Word, Outlook
Excellent telephone manner
Able to manage own workload and work to tight deadlines and prioritise demands
A great team player
Professional, positive, friendly and helpful
Good literacy and numeracy skills
Previous experience within an administrative role would be advantageous
Knowledge of the building trade is advantageous
Previous experience using a Customer Database
What will I be doing in the role?
Field telephone calls and emails and ensure they are dealt with efficiently
Complete follow up calls with new and existing customers, providing support and additional services when needed
Resolve customer and colleague queries and concerns via telephone and email
Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
Speak to customers; gain reviews, upgrade customers, introduce new services / products
Hours of Work
We are currently offering Part Time hours for this role; either 17 or 21 hours per week. We are in a position to offer flexible working options on site between 8am and 5pm Monday to Friday. This will be discussed in detail at screening.
Build Aviator is one of more than 30 exciting Saint-Gobain brands in the UK. We pride ourselves on doing everything we can to understand our Customers needs in order to deliver solutions to save them time, money and hassle.
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.