Customer Support Advisor Job Ultimate Activity Camps Oxford

About The Role

The Details:
Title: Customer Support Advisor
Reporting to: Customer Support Manager
Basis: Full Time Temporary Fixed Term Contract, starting 13th March 2023, ending 14 th April
2023
Hours: 9am – 5pm until 3rd April, then 8am – 6pm until end of contract
Pay: £11.41 to £11.68 per hour (includes 12.07% holiday pay)

Summary of Position:
As part of our Customer Support team, this role is at the start and heart of the parents’ experience. We are looking for temporary Customer Support Advisors who will make a great first impression, whether on the phone or via email, to help us during our busiest periods of the year. You’ll need to have positive and energetic attitude and approach to work, be a great team player, have excellent communication skills and be adaptable to change in speed of work.

Duties and Responsibilities:
Respond to customer enquiries via telephone and email in a professional, friendly and timely manner.
Provide a high standard and level of customer service and product knowledge.
To assist customers in placing their bookings.
Report any customer issues to the Customer Support Supervisor/Manager.
Keep meticulous records of customer communications and conversations.
Ability to work in a way that promotes the safety of children and young people.

About You

Essential Requirements:
Ability to grasp product knowledge and portray this confidently to customers.
Experience of working within customer service, ideally within the leisure or education sector.
Outstanding customer service skills and a focus on resolving customer queries in a professional and polite manner, whilst remaining calm when dealing with customers.
Computer proficiency.
About Us
What Makes Us Ultimate?

Ultimate Activity Camps is a leading provider of holiday childcare in the UK. Our trusted holiday camps operate at venues across the country offering outstanding childcare & activity provision to children whilst providing peace of mind to parents.

Ultimate Activity Camps Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Safer recruitment practice and pre-employment checks will be undertaken before any appointment is confirmed. Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check for regulated activity and satisfactory references.