JOB DETAIL

Customer Solutions Plus is a joint venture between two of the UK’s leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.

The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. Customer Solutions Plus are responsible for activities including initial planning and scheduling of work, delivery of actions to assist customers who have a wastewater issue through to preventative maintenance to ensure wastewater issues do not arise in the future

We are looking for a customer lead that will the person that manage the customer at the final stages of dissatisfaction and would be expected to own and see the customer through their complaint with no hand off, through to a satisfactory resolution.

This role is face to face and over the phone, some travel is required.

This person would need to be confident enough to discuss customer data (root cause) with their county and be visible in their County (Shropshire) every Thursday once a week.

The person will need to have customer experience, face to face – preferably Level 3 or above Customer Qualifications.

We are looking for a person with empathy and compassion, someone that has excellent listening skills and the ability to communicate sometimes hard messages clearly and professionally always putting the customer at the for front of what they do.

Some data is involved in the role, so excel and word, letter typing is required, as well as using in house systems to read and understand crew feedback, adding notes and updates.

Travel will be required in the role.

Experience in this role as a Customer Liaison Officer is preferred.

The working hours are 8:00am – 4.30pm with a 30 minute break

Job Types: Full-time, Permanent

Salary: £25,500.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Derby: reliably commute or plan to relocate before starting work (required)

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Derby: reliably commute or plan to relocate before starting work (required)

Work Location: One location


JOB INFORMATION
Job Location : Derby
Company : Sapphire Utility Solutions
Position : Customer Support Lead
Sector :
Employment : Full-Time
Post Code :
Contact : Derby Sapphire Utility Solutions Contact Number


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