The post holder will work as a member of the Cytosponge team to provide a combination of organisational and administrative support and be responsible primarily for booking clinics and organising medical records.

  • rimarily working with the Cytosponge clinical nurse specialists, provide effective support and co-ordination of the service by acting as the primary point of contact for patients, carers and medical teams and ensuring queries are directed to the most appropriate team members promptly and effectively
  • Acting as the point of contact both via the landline and mobile phone for the Cytosponge CNS telephone helpline dealing with calls promptly and efficiently with tact and sensitivity. Referring queries to the appropriate member of the nursing team. Ensuring these patients are booked into clinics as required.
  • Maintains excellent communication pathways between parties and the primary, secondary and tertiary care teams responsible for patients on an Endoscopy pathway.
  • To work alongside and communicate effectively with all members of the multidisciplinary team
  • Frequently communicate highly sensitive condition related information to patients with empathy, reassurance and sensitivity to the fact patients may not be able to assimilate information.
  • To communicate at regular intervals with the agencies responsible for the Cytosponge pilot at a National level including NHSE and Cancer Alliance.
  • To work alongside the Cytosponge nurses to provide an outstanding service.
  • To liaise with colleagues in Finance when placing orders for essential equipment and services
HSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has produced COVID-19 vaccine communication materials.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

Job Location : Ashford
Company : East Kent Hospitals University Nhs Foundation Trust
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : Ashford East Kent Hospitals University Nhs Foundation Trust Contact Number

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