£26,800 – £32,440 Pro Rata

23.5 Hours per week

Hyde is looking to recruit an Income Officer.

Hyde is one of the UK’s largest housing providers, working across London, and the South East. At Hyde we see a future where everybody works together towards social prosperity. It’s a future that promises to create a great home for everyone. To achieve this, the finance team at Hyde are responsible for maximising Hyde’s revenue and financial capability.

As part of the Income team, you will centrally manage the prevention and recovery of rent arrears and other debts for all tenure types in an efficient manner, providing a professional and proficient customer-focused service to residents.

Key Responsibilities of an Income Officer

Chase rental payment and agree payment plans.
Respond to resident queries regarding the management of their account.
Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements.
Make referrals both internally and to external 3rd parties regarding financial assistance available to vulnerable residents.
Maximise Hyde's revenue and reduce debt.

Skills and experience

Prior experience of chasing payments and agreeing payment plans
Excellent verbal and written communication skills
Ability to establish rapport and gain trust of residents
Great customer service skills


A fantastic pension
Life assurance
26 days annual leave plus bank holidays
An award- winning flexible benefits package
Volunteering days

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

Job Location : Chichester
Company : The Hyde Group
Position :
Sector :
Employment : Part-Time
Post Code :
Contact : Chichester The Hyde Group Contact Number

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