Do you work well in a team?

Are you able to focus on tasks in busy environments? Are you ready for a demanding yet rewarding role within the NHS?

The Royal Cornwall Hospital's busy Emergency Department has a vacancy for a Receptionist to provide an exceptional patient experience by ensuring a welcoming, helpful and supportive reception service. The role is integral to the patient journey and the ideal candidate will demonstrate care and compassion while maintaining a sense of calm while working under pressure. This role differs to a 'traditional' role in that, firstly, the successful applicant will be required to work what some might consider to be abnormal hours (this is offset by the opportunity to accrue enhanced payments) and, secondly, the successful applicant will be required to develop a certain resilience in response to certain stresses of the role.

The ability to observe patient confidentiality and maintain a professional manner are essential and the post holder will be required to work with minimal supervision. Successful candidates will also have the ability to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

Duties will include booking in patients presenting to ED by utilising hospital systems such as Maxims, PAS, CITO eNotes & Oceano in order to contribute to the effective delivery of patient care.

To provide an efficient reception service to a variety of patients (who potentially could be vulnerable/challenging due to the nature of their presentation) and all visitors arriving at the Emergency Department, Royal Cornwall, Hospital.

Be a role model demonstrating good communication and ensuring robust and open contact with all emergency department (ED) service users.

To register patients accurately, using the appropriate RCHT systems.

To act as an intermediary between patients, relatives, nursing and medical staff in ED.

Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high quality service delivered by the Emergency Directorate.

Previous experience of working in a customer focused environment is essential.

Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable.

Ability to organise and prioritise own workload to meet all relevant deadlines is essential.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

The applicant for this position must be able to communicate effectively and respectfully at all times with both patients and colleagues.

Team work is an essential part of this role, as it is across the entire Emergency Department and across the trust as a whole.

We encourage support and kindness in every role/task you take on, this being an essential attribute to all colleagues.

Our staff matter to us and we recognise that a friendly environment helps our colleagues to work to their best ability.

Healthy, supportive and focused working relationships support the environment we have worked hard to achieve. Communication is a key part of the role, being able to discuss your workload and relay information to other colleagues is also vital.

The successful applicant needs to have high levels of accuracy while under pressure. Keeping your team members informed allows patient care to flow smoothly and efficiently, ensuring patients received quality care.

For full details please see the attached job description and person specification.

Job Location : Truro
Company : Royal Cornwall Hospitals Nhs Trust
Position : Emergency Department Receptionist
Sector :
Employment : Full-Time
Post Code :
Contact : Truro Royal Cornwall Hospitals Nhs Trust Contact Number

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