Job Title: Events and Community Fundraising Co-ordinator

Salary: £22,547 - £24,009

Hours: Full time equivalent 37.5 hours per week

Department: Income Generation and Marketing

Location: St Michael’s Hospice, Bartestree

Reports to: Events and Community Fundraising Manager

Responsible for: Events and Community Fundraising volunteers

Job Purpose: To provide support in the delivery of local community and hospice managed events in order to generate income, nurture current supporters, attract new and encourage long-term engagement.

Responsibility Areas:

Service Delivery

  • Attend Hospice and other fundraising and networking events, presentations and collect donations.
  • Co-ordinate the recruitment, retention and thanking of fundraising volunteers
  • Organise thank you and awareness events for potential fundraising volunteers and ambassadors
  • Undertake and co-ordinate designated activities in event preparation e.g. maintaining assets and setting up event equipment
  • Conduct research and obtain quotes for fundraising resources
  • Book and manage relationships with third party service providers
  • Maintain an accurate record of fundraising resources and ensure access to resources is easily obtained
  • Maintain comprehensive records on the supporter database and utilise our database (The Raisers Edge) for reporting purposes
  • Ensure all activities comply with the Institute of Fundraising, Fundraising Regulator Code of Practice and GDPR.


  • Provide excellent customer service to our volunteers and supporters.
  • To engage with volunteers and supporters in order to maximise their contribution.
  • Respond to fundraising enquiries from the public.
  • To liaise with other Fundraising team members so that sufficient and relevant fundraising resources are maintained, up-to-date information is shared and all opportunities to increase Hospice income and profile are optimised.


  • Develop and maintain event schedules, contacts lists and checklists.
  • Organise all fundraising resources e.g. collection tins, tables, gazebo and flags.
  • Co-ordinate the Collecting Tins campaign

Person Specification

1) Specialist Knowledge and Experience


  • Experience of delivering excellent customer care and therefore committed to building good internal and external relationships, both with staff and supporters
  • Microsoft Office use to a high standard using Microsoft Word and Excel
  • Numeracy
  • Accuracy and confidentiality
  • Good standard of education; GCSE’s Maths and English or Equivalent


  • Experience of events planning and logistics
  • Previous administration experience
  • Experience of work the voluntary sector
  • A familiarity with Raiser’s Edge or a similar CRM Database
  • Previous work with volunteers
  • Cash handling

2) Skills and Behaviours

Organisation: Organises own time effectively and creates own work schedules. Prioritises and prepares in advance. Sets realistic time-scales.

Relating to others: Quickly builds rapport and easily establishes relationships. Relates well to different types of people, listens and gets on with them.

Communication: Speaks confidently and fluently. Talks at a suitable pace and level. Holds others’ attention when speaking. Writes fluently, clearly and concisely. Adapts own written communication style to suit others.

Team Working: Fits in with the team. Develops effective and supportive relationships with colleagues. Is considerate towards them and creates a sense of team spirit.

Fact Finding: Knows where to find relevant information. Checks facts and data. Retrieves and absorbs information quickly.

Problem Solving: Identifies potential difficulties and their causes. Generates workable solutions and makes rational judgements.

3) Special Conditions

  • Full driving licence and must be prepared to travel throughout the county
  • Must be able to work occasional evenings and weekends as and when required to support the calendar of events. Advanced notice and Time in Lieu is given.
  • Occasional lone working for extended during events
  • Must be prepared to work in a variety of environments; this may include standing outside at events and working in a variety of weather conditions.
  • Able to set up and clear away event equipment, which will involve lifting and manual handling.

Our values

  • Respect, dignity and the privacy of our patients and families always come first
  • Compassion and respect towards each other
  • People are at the heart of everything we do
  • Transparency and candour
  • Collaborative working and a common-sense approach

Equal Opportunities Statement

At St Michael’s Hospice we are committed to an equal opportunities approach in everything we do. This means that we seek to ensure anyone connected with St Michael’s, from patients and families through to donors, supporters, volunteers and staff are treated fairly, appropriately and with dignity and respect.

December 2022

Job Types: Full-time, Permanent

Salary: £22,547.00-£24,009.00 per year


  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Sick pay
  • Wellness programme


  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Hereford, HR1 4HA: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID:

Job Location : Hereford
Company : St Michael's Hospice
Employment : Full-Time
Contact : Hereford St Michael's Hospice Contact Number

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