JOB DETAIL

Under the Integrated Digital (I-Digital) service model, the post holder will take a pivotal and lead role for the leadership and management of the health records team and operational processes for the Liverpool Heart and Chest Hospital (LHCH) scanning bureau, working in conjunction with digital colleagues and organisational stakeholders.

The role will offer the opportunity for hybrid working to support a balance of on-site presence, leadership, and agile working following prior agreement with line manager, ensuring the needs of the service are met and prioritised. The role will require visibility and attendance across both Alder Hey and LHCH sites as and when required in support of the wider service model and to support colleagues and processes across the information governance and heath records functions.

The post holder will be responsible for leading the Health Records Team at LHCH including process oversight, audits of quality and performance, compliance with standard operating procedures and key performance indicators, appraisal and destruction of records, oversight of off site storage inventory, and ensuring team workflow and management of systems is maintained and optimised to provide an efficient and effective service.

A key element of the role is to provide daily leadership, support, training, advice, and guidance on all matters relating to health records and digitisation processes, and ensure the Trust is compliant with statutory and legal obligations. The post holder will be required to ensure compliance with processes, recording of activity, providing regular reports to senior leadership, and support process redesign to ensure optimal efficiency and safety.

Alder Hey has been officially accredited as a HIMSS Stage 7 hospital and is now working through a strategy refresh. Alongside this the Trust are upgrading their Electronic Patient Record (Meditech) to the latest version available, maximising our investment in core clinical systems to ensure our staff have the best tools available when providing patient care.

We pledge to use digital to ensure that we are safer and deliver the best possible care at every step, for our staff we pledge their working day will be made better by delivery of a digital infrastructure that is based around their day to day needs.

1. Provide visible, supportive, engaging leadership and line management for the LHCH Health Records Team including recruitment, management of annual leave, sickness absence, appraisals, capability and performance, objective setting, personal development plans, support, and guidance.

1. Work on their own initiative in delivery of set objectives, working within departmental procedures, taking advice and direction from senior I-Digital colleagues as required.

1. Take a lead role in change and the development of the service in line with digital strategy and wider organisational plans.

1. Work with levels of independence, autonomy and decision making, seeking advice where necessary prior to application of decision or implementation of process changes.

1. Delivery and monitoring of Health Records Scanning Bureau process compliance including routine reporting to senior leadership on scanning activities and KPI’s.

1. Ensure regular team meetings to provide visibility and oversight of team processes and departmental activities.

1. Support the development, implementation and maintenance of policies, standard operating procedures, and organisational processes, ensuring processes within the Health Records Policy are embedded through the Trust.

1. Support process changes within immediate team and wider department to ensure the service continues to deliver sustainable performance improvement and to comply with legislative and statutory requirements for Health Records.

1. Oversight of team workload and prioritisation of tasks to ensure all tasks required of the team are completed and managed accordingly.

1. Lead the investigation and review process for incidents reported via Trust incident reporting processes in area of responsibility, ensuring investigation and organisational learning and guidance to reduce risk and likelihood of further incidents, ensuring escalation as appropriate to line manager or head of service.

1. Lead responsible to ensure Health Records related risks on the Trust risk register are reviewed regularly and action plans updated to reduce risks.

1. Work with digital systems teams to enhance system workflows to become more efficient and where possible provide automation of processes to reduce risk.

1. Ensure oversight and management of departmental supplies, maintenance of equipment, and routine servicing of equipment ensuring records of servicing are maintained.

1. Contribute to the development and production of training and communications materials, training needs analysis and skills matrix, supporting local training as required for team competency.

1. Be proactive in establishing opportunities to enhance quality, efficiency, productivity, and safety, working with I-Digital and Trust colleagues to reduce paper output.

1. Develop and cascade training and awareness communications materials to increase organisational awareness and improvements to organisational culture to support Health Records best practice.

1. Production of regular reports to provide assurance or highlight risks to compliance with Scanning Bureau processes, providing recommendations and actions to drive improvement.

1. Lead and coordinate local spot checks and audits to ensure team processes are being adhered to and support robust processes in line with BS10008 standards to support eventual destruction and disposal of records.

1. Lead point of contact for health records queries, providing advice and assistance, seeking further support and guidance from senior team as necessary.

1. Provide advice on legislation governing Health Records to non health records staff, negotiating with external agencies where appropriate and adhering to Records Management standards.

1. Develop and implement routine processes for retention and destruction of records for health records in line with legal and statutory requirements e.g. Records Management: NHS Code of Practice. In particular to reduce off site storage holdings and opportunities for cost reduction.

1. Management and oversight of EDMS and PAS workflows including EDMS document corrections and PAS duplicate patient merges, working with colleagues to reduce incidents and improve wider organisational processes.

1. Attendance and representation at internal and external meetings as required.

1. Develop and maintain knowledge base though continued professional development to keep abreast of changes to legislation and standards, providing advice and guidance in relation to all aspects of law which affect how health records and sensitive data is handled and processed.

1. Undertake and attend any further supplementary or formal training as determined as necessary within the role.

1. Work in an interoperable manner with Health Records, Information Governance Team, and the wider I-Digital service functions to provide support, assistance and guidance as required.

1. Deputise when required in the absence of the Head of IG & DPO, IG Manager, and Health records Manager, to be available to provide support and assistance to I-Digital teams.

The above is a broad outline of the duties of the post. The post holder is expected to be flexible in their interpretation of these duties and the post holder will also be expected to undertake operational team tasks when required to provide support, and also work flexibly across LHCH and Alder Hey sites if required.


JOB INFORMATION
Job Location : Liverpool
Company : Alder Hey Children's Nhs Foundation Trust
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : Liverpool Alder Hey Children's Nhs Foundation Trust Contact Number


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