From fixing faults to replacing items, joining our Technical Services team means you can be a superhero for families during their break. The dedicated team provide a speedy response to any service breakdown while delivering excellent care, so our guests can relax knowing they’re being taken care of.

Reporting to the Technical Services Manager, this is a key role as the Technical Services Helpdesk is the hub of communication for the reporting and monitoring of accommodation faults and issues.

HELPDESK OPERATOR | £10.00 per hour

Your role will involve handling requests via phone and the fault reporting system from guests or colleagues relating to faults/ issues with accommodation. You will then liaise with the relevant department to allocate jobs to the Technicians or Housekeepers and update the system accordingly.


You will be contracted to work 96 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 8am and 9pm and you will be required to work 1 weekend out of 4, with some flexibility for cover.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.


The successful candidate will be able to control busy work loads and plan and organise works throughout the day keeping a level head, especially when dealing directly with a guest.

Essential requirements:
You should be a competent user of PC applications, including Word, Excel and Email
Excellent communication skills in order to liaise with Contractors, Guests and Staff effectively and in a friendly manner
Ability to perform under pressure

Desirable requirements:
A Health and Safety qualification and background


Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

Management / staff bonus scheme
Reward & recognition scheme
Free use of on-site leisure facilities
Discounted Center Parcs breaks
20% discount in restaurant and retail outlets
An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 31 January 2023 at 12 Noon

Interviews to be held: W/C 30 January 2023

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams.

Job Location : Newark-On-Trent
Company : Center Parcs
Position : Helpdesk Operator
Sector :
Employment :
Post Code :
Contact : Newark-On-Trent Center Parcs Contact Number

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