Homeownership Officer Job Sanctuary South West

Location:
South West, GB

Department: Housing Services
Operation: Sanctuary Housing
Closing Date: 02/04/2023
Salary: £31002 - £32633 / year
Requisition: 209364

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Homeownership Officer – Central and Southern

Homeworking - covering schemes in Gloucestershire, Wiltshire, Oxfordshire and North Devon.

£31,002 - £32,633 per year

37.5 hours per week

We are looking to recruit a Homeownership Officer to join the Homeownership team. The role will include the management of schemes in Gloucestershire, Wiltshire, Oxfordshire and North Devon so the candidate should be ideally located with easy access to these locations. The role will be homeworking but will also include extensive travel.

You will be responsible for delivering a responsive and customer focused homeownership management service. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to the future satisfaction of homeowners and Scheme Managers.

The role of Homeownership Officer will include:
Providing effective property and leasehold management in line with relevant legislation, internal policies and good practice
Delivering a high quality leasehold management service
Managing residents’ expectations regarding repairs and escalating any property maintenance issues affecting residents welfare via appropriate channels
Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
Delivering general advice on all aspects of tenancy to enable sustainability
Working with a range of external agencies to resolve a range of issues affecting residents’ welfare including; domestic abuse, anti social behaviour and safeguarding
Working closely with administrative colleagues to complete a range of tenancy management processes

Skills and experiences:
Proven experience of undertaking a similar role preferably including leasehold management
Previous experience of managing staff
Previous experience of budget setting and signing off scheme accounts
Prior experience of delivering high quality leasehold services
Experience in complaint handling, will be pivotal in your pursuit to provide a positive experience to a diverse group of customers with enthusiasm and confidence
Excellent skills in analysing and diagnosing problems and implementing solutions
Ability to build strong working relationships with internal and external customers
Excellent customer service and negotiating skills
An understanding of Microsoft Office packages including Word, Excel and Outlook
Excellent communication skills both verbal and written
Working knowledge of relevant regulations and good practice
Travel will be a requirement of the role, therefore a full valid driving license is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
£31,002 per annum (rising to £32,633 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 2 April 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.