The role

We currently have an exciting opportunity for a Visiting Housing Officer to join us in our Croydon team. You’ll join the Neighbourhoods Team which consists of dynamic and diverse people. You’ll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always provided. You will be given the flexibility of working from home 2-3 days a week and the remaining days onsite.

Please note that that role is being offer on a 12-Month Fixed Term Contract / Secondment working 35 hours per week.

What you'll have

Experience of working in housing related or similar customer facing area, or studying a housing related subject.
Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs would be desirable.
You'll have an understanding of common building defects, and the solutions would be an advantage.
You’ll have the ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
The ability to develop partnership working with other agencies to generate effective solutions to problems.
You’ll have the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately.
You’ll be able to develop and review Policy and Procedures regarding arrears and income management needs, so the ideal candidate will need to have an understanding of rents and income to assist and support the income team.

This role will require you to have a full driving licence and access to a vehicle.

Closing date for applications: 2nd April 2023 at 23:59

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you



Healthcare cash plan

Eyecare & dental


Retailers discounts

to work

Buy & sell
annual leave

Season ticket loan

In-house academy & career development

Flexible working

Job Location : Croydon
Company : Southern Housing
Position : Housing Officer
Sector :
Employment : Full-Time
Post Code :
Contact : Croydon Southern Housing Contact Number

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