Salary: Grade 8, starting at £28,340 per annum

Hours: Full time, 37 per week

Basis: 1 x Permanent post and 1 x 2 years fixed term contract

Place of Work: Agile working from offices in Dereham and Thetford and some home working

Would you like a job where what you do:
makes a difference to some of the most vulnerable people in your community?
ensures excellent quality of advice and assistance given to people threatened with homelessness?

We are seeking someone to develop innovative approaches to the prevention and relief of homelessness, carry out homeless prevention activity early and assist customers to plan for their housing need.

The successful applicants would receive training and assistance to help them learn the role, they are not expected to hit the ground running.

A bit about us:
At Breckland Council we are modernising local government. We lead change rather than follow it and add the best value we can to our communities. We achieve this by developing our employees to their full potential, providing them with the relevant knowledge, equipment and authority to carry out their duties.

Our employees enjoy excellent conditions of service including a local government pension scheme, free car parking and flexible working for a large percentage of our staff, as well as the possibility of 'job sharing'.

About you:
The type of person that you are and your attitude is just as important to us as your working experience. People like dealing with you because you make things easy for them to understand and you focus on and listen to what they say. You are empathetic and will do whatever you can to help, which allows you to quickly establish rapport and build strong relationships. You provide fair and accurate feedback to others, helping them to believe in themselves, see what they are capable of achieving and create the conditions for people to grow and develop for themselves. You are quite happy to take responsibility for your own decisions and accountabilities.

You will deal sensitively with situations that may be challenging but require clear and logical decisions to be made. You keep going no matter how difficult things get, and use setbacks as a springboard for greater success.You have an inner composure whatever the situation and are exceptionally well-organised, ensuring that everything you do is accurate and error free. Although you plan your work out in advance, you regularly re-prioritise to manage changing demands. Although you like to work within fixed guidelines you enjoy working out how things can be improved or done better.

You are passionate about providing the best possible service for our residents.

OK, I'm interested... But is it really the job for me?

As a Housing Solutions Officers you will:
Provide customers approaching the Council with timely and comprehensive housing advice and information and support to access services covering a range of housing issues including:

Housing and tenancy rights in both private and social rented sectors and for homeowners.
Financial advice including housing and welfare benefits, maximising income and tackling debt
Housing options including private rented sector, housing register, specialist accommodation such as refuges, low cost home ownership, etc.
The Council's statutory duties under the homelessness legislation
Give advice on the wide range of housing options available to clients in differing circumstances, including the signposting clients to relevant third parties
Take a creative approach to preventing homelessness through the use of a comprehensive toolkit, including applying for Discretionary Housing Payments, negotiating with landlords and applying to charities for assistance to name but a few.
Undertake homelessness prevention and relief casework-managing a varied and complex caseload.
Work alongside colleagues in other teams to undertake landlord/tenant advice and dispute resolution

Please see the job description and person specification for more a comprehensive list of duties and for the qualities needed.

Please note that a supporting statement is required alongside a CV and we strongly recommend that you use that opportunity to demonstrate how you meet the essential and desirable criteria for the role.

If you would like an informal chat regarding this role please contact Jane Booth on

Region or Country : East Anglia
Job Location : Norfolk
Company : Breckland Council
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : E-Mail Adress :
Please contact between 09:00-18:00.

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