Reference number
£38,469 - £41,480
Job grade
Senior Executive Officer
Contract type
Business area
DWP - Work and Health Services - Disability Services and Decision Making
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
About the job
Things you need to know
Apply and further information
Leeds, Bootle, Bristol
About the job
Job summary
Are you looking for a new challenge? Do you have leadership experience, great communication skills and enjoy coaching others?

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Work and Health Services – Disability Services Decision Making and Working Age is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be.

The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make the Department for Work and Pensions a great place to work.

DWP will support you in further developing your professional knowledge and skills for this role and future career development. For this role you may be expected to undertake an Apprenticeship – further details are included in the candidate pack.

As a senior Operational Leader, you will support the flexible, effective, personalised delivery of customer service, quality and performance across the site. You will provide senior management leadership, and effective use of resource, to ensure performance targets and customer objectives are met.

You will drive people engagement across your team, set high standards for people leadership throughout the business and inspire colleagues through difficult situations, transform performance and build high performing teams.

We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

This is a key role and we are looking for people who will help us deliver key leadership roles across the Departments Operational Delivery functions.

We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.

We are proud to be part of DWP, which is the Government’s largest public service department serving 18 million customers.

We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.
Job description

Key Responsibilities :
Successful candidates can expect to be involved in a range of the following:

An active member of your Senior Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers.
Role model positive behaviours, effective leadership and encourage collaborative working between teams and directorates to drive innovation and service improvements across DWP.
Contribute to business and people planning activities ensuring appropriate and effective deployment of people and resources.
Accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement.
Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability.
Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation.
Actively promotes health and well-being taking responsibility to maintain a safe and healthy working environment.
Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession/Government Counter Fraud Profession learning & development products.
Through role modelling positive behaviour and ways of working make DWP an inclusive place where people can be their best.
Ensure compliance with DWP security and data protection regulations.
You may be involved in leading on the management of complex and challenging stakeholder relationships across the department, establishing and maintaining positive, professional and trusting working relationships across a range of internal and external stakeholders.
Providing regular and adhoc briefings for the Senior Leadership Team (SLT) to support day to day operational delivery and a monthly Deputy Director review of performance and resources, including analysing trends and emerging issues.
Development and review of MI systems, processes, and practices to ensure improvements adopting a continuous improvement approach.
Collation and review of appropriate and robust data and MI displayed professionally to enable operational leaders to drive the business.
Providing support to Operational leaders with understanding how metrics are calculated, how data is captured and how to drive deployment and productivity.
This list is not exhaustive.

All prospective applicants should fully consider the candidate pack before applying.

Successful candidates will be posted to a specific role and may have the opportunity to express an interest as part of the selection process, although final decisions may come down to business/skills and development needs of candidates.

Successful part-time candidates will be required to work full-time for specific periods to complete and consolidate training.

The full-time working week for DWP is 37 hours. You may be required to work at any time between the hours 8am and 8pm on any day between Monday to Friday and 9am to 5pm on Saturday. You will be given advance notice of your personal schedule.

Some of these roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Person specification

Key Criteria:
You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes.
You have experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery.
You will have the ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation and ideas in support of long-term organisational vision.
You can build trusting relationships with colleagues and a range of stakeholders, through effective working relationships with contracted, non-contracted and delivery partners outside of your organisation to achieve business outcomes through collaboration and innovative ways of working.
You empower and encourage your diverse workforce, providing real opportunities for people to develop their strengths and innovate.

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Seeing the Big Picture
Developing Self and Others
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%

DWP is a family-friendly employer and part-time and job-sharing working patterns within these hours may be available but must meet business needs.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The office location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.


As part of the application process, you will be required to submit 4 x 250-word behavioural statements.

We'll assess you against these behaviours during the selection process:

Leadership (Lead behaviour). (level 3)
Managing a Quality Service. (level 3)
Seeing The Bigger Picture. (level 3)
Developing Self & Others. (level 3)

The written evidence you provide must relate to your own experiences.

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:

What it was, how you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review?

Should a large number of applications be received, an initial sift may be undertaken using the Lead Behaviour (Leadership)

Candidates who pass the initial sift may be progressed to a full sift and/or progressed straight to the interview.

Preparing for the interview:
If you are invited to interview you will receive an electronic notification to your Civil Service Jobs site.

Once you receive the invite to interview you will need to access the system and book yourself an interview slot.

The interviews will be conducted by MS Teams and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this.

PLEASE NOTE: Full details of the behavioural questions will be given to shortlisted candidates 7 days in advance of the Interview.

The interview will follow a blended approach and will last approximately 45 minutes.

During the interview, candidates will be assessed against behaviours and strengths.

To do this, candidates will be asked a mixture of Behaviour and Strength questions. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.

A blended interview aims to be more of a conversation at interview, offering a more inclusive approach.

Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.

We'll assess you against these behaviours during the interview process:

Leadership (Lead behaviour). (level 3)
Managing a Quality Service. (level 3)
Seeing The Bigger Picture. (level 3)
Developing Self & Others. (level 3)

Sift and Interview dates to be confirmed.

After the interview:
Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Offers will be made in strict merit order.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

New entrants are expected to join on the minimum of the pay band.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at


The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Nationality requirements

This job is broadly open to the following groups:
UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants

Job contact :Name :

Email :

Recruitment team :Email :
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

Job Location : Leeds
Company : Department For Work And Pensions
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : E-Mail Adress :
Please contact between 09:00-18:00.

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