To maintain a high standard to all office areas of Allen & Overy.
Respond immediately to any customer complaints as they occur and inform your Line Manager of any actions taken or needed as required.
Advise and discuss any areas of concern that may affect the quality of service being provided by Strand.
Ensure tasks and help desk ticket works are completed to the correct standard and timescale and called to Administrator to close.
Carry out any administrative duties as laid down by the company.
Ensure all Health & Safety regulations are known and strictly adhered to at all times and ensure all PPE issued to you is worn.
To be successful in the role, you will need:
To be able to achieve standards and targets within given time scales.
A general understanding of Health and Safety legislation.
You should be able to demonstrate a sound level of communication and interpersonal skills.
Must be able to demonstrate a degree of judgement and discretion when assessing information and issues.
Is a team player who shows enthusiasm and can use their own initiative.
Someone who is self motivated with an eye for attention to detail.
1 day IOSHH – Working Safely course
Manual handling certificate
NVQ 1 or above in Customer Care
What will you get in return?
A pension scheme- to save for the future - eligibility rules apply
Access to high street discounts
Access to low interest loans
Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
Long Service Awards
Cycle to work scheme- discounted bicycles
Access to our Employee Assistance Programme- 24-7 Wellbeing Support
Why join OCS Group Ltd?
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.