JOB DETAIL

Are you interested in joining our therapy team, working in a specialty area? We have an opportunity for a motivated and enthusiastic individual to join our established and friendly team of Occupational Therapists and Physiotherapists within Burns, Plastics and Hand Therapy.

We currently have a part time vacancy for a receptionist, working in our hand therapy department. This post involves delivering high quality patient experience to patients with a range of conditions including upper limb injuries under the management of our hand therapists and burns and plastic surgery teams.

Additionally, the post holder will undertake departmental administrative tasks.

You will need to have good communication and organization skills, be a team worker and able to work on your own initiative.

The staff member will be responsible for answering the telephone, contacting patients to make appointments, managing cancellations and speaking with patients when dealing with queries, booking patients in,ensuring that their next appointment is booked.

The role involves using our computer records system, dealing with email enquiries, booking andcashing up clinics and also paperwork completion and filing. Experience of Lorenzo would be desirable.

The successful candidate will be signposting patients, working with nursing and medical teams and contacting other departments.

Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our trust comprises three acute hospital sites at Broomfield in Chelmsford, Basildon and Southend. The Trust is determined to provide the best health services for its local population. We are a well-led, high performing and innovative organisation.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local population. Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

The role is mainly desk and computer based, working in the reception area of the St Andrews Therapy Department.

Duties include;

Answering the phone and deal with enquiries, changing appointments as required.

Using Lorenzo to record patient attendance and outcome from therapy, and to book the next one.

Phoning patients up to make new appointments or for cancellations.

Other duties as required are in the attached Job Description.


JOB INFORMATION
Job Location : Chelmsford
Company : Mid And South Essex Nhs Foundation Trust
Position :
Sector :
Employment : Part-Time
Post Code :
Contact : Chelmsford Mid And South Essex Nhs Foundation Trust Contact Number


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