An exciting opportunity has arisen for a part-time receptionist to work with in the Urgent Treatment Centre at Weymouth Community Hospital. This post is a permanent position and follows a 4 week rolling shift pattern, working between the hours of 0800 and 2000, 365 days a year.
Week 1: Monday 2pm - 8pm, Tuesday 2pm- 8pm, Thursday 2pm - 8pm, Friday 2pm - 8pm
Week 2: Monday 8am - 2pm, Wednesday 2pm - 8pm, Thursday 2pm - 8pm, Saturday 2pm - 8pm
Week 3: Sunday 2pm- 8pm, Monday 2pm - 8pm, Tuesday 2pm - 8pm, Friday 2pm - 8pm
Week 4: Monday 8am - 2pm, Wednesday 8am - 2pm, Thursday 8am - 2pm, Saturday 2pm - 8pm
As the first point of contact for patients coming into the department, the successful candidate will be enthusiastic and motivated, have a flexible approach to working and have excellent interpersonal and communication skills.
You must have excellent organisation skills and be happy to work in a busy environment dealing with enquiries from patients, relatives and clinical colleagues, face-to-face, via email and over the telephone.
You will be responsible for booking in all patients that arrive into our department updating patient health records using the required electronic systems. You will also be required to undertake all the relevant work related tasks including the filing of patient information / data, arranging appointments, emailing and processing referrals for patient pathways, and supporting the process in production and sending of discharge letters.
The team are also responsible for maintaining local standard operating procedures, purchasing, data collection and other general office duties.
You will be required to promote the smooth running of the Department by:
Maintaining a professional front of house image - uniform will be supplied
Maintaining effective communication with all of those you come into contact with
Providing efficient administrative support to the department maintaining confidentiality at all times
Liaising with patients, outside organisations/services and other departments within the Trust in a professional manner.
Working efficiently as part of team using good communication and problem solving
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.