JOB DETAIL

The purpose of this post is to provide a comprehensive receptionist and administrative
service to an excellent standard, ensuring a high level of customer care service to the
reception areas across the Corporate Division. The post holder is expected to work with the
minimum of supervision. to co-ordinate his/her activities to ensure that an efficient service is
provided. The post holder will be expected to work with a flexible approach, maintaining
confidentiality at all times when dealing with service user/staff information. The post holder
should be able to demonstrate excellent written and verbal skills, strong organisational and
time management skills and have a high level of accuracy and attention to detail.
He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such
a way as to make a direct and positive contribution to the organisation.
It is essential that the post holder exercise initiative commensurate with the role and vital that
confidentiality is maintained at all times.

Shortlisting date is planned for 1st February 2023

Interview date is planned for 7th February 2023

Communication Skills
1. Ensure that all visitors are greeted in an appropriate and professional manner showing a
high level of courtesy and patience at all times.
2. Provide a full receptionist service whilst ensuring that the service is not left unattended
during the post holder’s shift.
3. Communicate professionally and effectively with staff, service users and carers, the
general public and all internal and external agencies both verbally and non-verbally in a
timely manner.
4. Be responsible for ensuring all visitors to the area sign in and out of the building to
ensure compliance of Trust policy and procedures.
5. Respond to general telephone enquiries to the Reception ensuring that any caller is
transferred to the appropriate staff member or messages are received.
Analysis and Judgement Skills
1. Work flexibly to ensure the needs of the service are met at all times.
2. Exercise judgement and initiative in order to manage the workload effectively and
efficiently, taking appropriate action to resolve any issues, liaising with appropriate
personnel and seeking guidance from the Line Manager when required.
Planning and Organisational skills
1. Co-ordinate and facilitate outpatient clinics held within the building ensuring all required
demographical information is checked at every visit.
2. Inform staff of visitor’s arrival for appointment.
3. Book and cancel Meeting Rooms for Staff via the Room Booking System

Commit to the vision of supporting Mersey Care in becoming a leading organisation
in the provision of mental health care, addiction services and learning disability care,
and in doing so fully utilise their skills and experience to support the objectives of the
Trust.

Co-ordinate and facilitate outpatient clinics held within the building ensuring all required
demographical information is checked at every visit.
Inform staff of visitor’s arrival for appointment.
Book and cancel Meeting Rooms for Staff via the Room Booking System.
Issue visitors with appropriate identification badges ensuring the completion of
appropriate documentation on arrival.
Maintain a log of all activities relating to the reception area as dictated by Trust Policy
and Procedure.
Operate the security doors to the reception areas activating the door release switch.
Responsible for the safe keeping of keys and other equipment and ensure that
procedures for the issuing and retention of such items of equipment are followed.
Responsible for the safe delivery and collection of mail from the building.
Arrange for taxis and internal/external ambulances for service users and staff
members when requested.
Ensure the security of the reception area is not compromised and that
unauthorised personnel are not admitted to the building. Ensure the internal door
is locked at all times.
Mentoring new members of staff including temporary staff as and when required
to ensure consistency of service provision.
Act as contact point for the building issues within the service area relating to
health and safety issues.


JOB INFORMATION
Job Location : Liverpool
Company : Mersey Care Nhs Foundation Trust
Position : Receptionist
Sector :
Employment : Part-Time
Post Code :
Contact : Liverpool Mersey Care Nhs Foundation Trust Contact Number


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