The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website.

Project Description

The project is located in Aberystwyth, Ceredigion and works with homeless and vulnerably housed people. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

Promoting Personal and Community Safety

Promoting Independence and Control

Promoting Economic Progress and Financial Control

Promoting Health and Wellbeing

Purpose of Role

To provide a proactive night time presence within the project to promote quiet and peaceful occupation of its residents/visitors. To respond to disturbances, emergencies and other housing management functions according to procedure and provide ad-hoc support to residents in response to demand. To assist with the organisations lone working and arrangement of out of hours resources.

Our relief workers provide critical support to our projects, helping to cover short or long term planned and unplanned absences or gaps in our rotas. This helps ensure that we have high quality support in place for our service users at all times.

Sometimes this will be planned in advance, and at other times it may be at short notice to help cover a shift which has become unexpectedly available.

We take a flexible approach to relief work and there is no obligation on you to take shifts which are offered out if they're not convenient for you. This means you can work as much or as little as you like depending on the shifts available.

If you would like any further information on this vacancy please make contact with Kenneth McCausland on 01970 6111832

This role is subject to an Enhanced DBS Disclosure

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To provide support to the residents of the project.

a. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

b. To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

c. To support Service Users with particular reference to:

  • Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
  • Applying the basic principles of various conversational and psycho-social intervention skill sets to the benefit of Service Users (i.e. Solution Focused working and Motivational Interviewing).
  • Enabling Service Users to have a means of expressing their views and that this expression receives appropriate consideration.
  • Assisting with referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users (where appropriate).
  • Assisting Senior Support Workers (SSW) in reviewing needs and support plans and updating the relevant records with the authorisation of a SSW.
  • Assisting SSW in reviewing risk assessments and updating relevant records with the authorisation, or in the absence, of a SSW.
  • Discussing and observing Service User’s levels of control, understanding and involvement (CU&I) and updating the relevant records with the authorisation of a SSW.
  • Representing and advocating with/for Service Users (where appropriate).
d. To maintain accurate and up to date records of Service Users’ issues and support according to procedure.

e. To maintain regular communication with Senior Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

f. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To assist in monitoring the effectiveness of the project.

a. To ensure that records of Service Users accessing the service are maintained.

b. To provide statistics and other information as requested.

3. To assist with the project’s housing management functions.

a. To assist with the induction of Service Users into project and provide and explain the required information (where appropriate).

b. To collect service charges and rent (where appropriate).

c. To assist with facilitating residents’ house meetings (where appropriate).

d. To monitor project activity, respond to emergencies according to situation and maintain appropriate records.

e. To address and report maintenance issues in line with the Maintenance Policy.

f. To assist with Health and Safety monitoring and checks in line with legislation, policy and organisational requirements.

g. To ensure good standards of cleanliness and hygiene are maintained at all times.

h. To address all issues to maintain a safe and pleasant project environment.

4. To assist in the overall running of the project.

a. To work in line with all Wallich policies and procedures.

b. To participate in own supervision.

c. To undertake relevant training.

d. To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

e. To complete any tasks left from daytime staff.

f. To take part in all aspects of lone working as directed by the policy.

g. To partake in a team handover where applicable.

h. To undertake other duties within the remit of the post.

5. Other

a. To work and travel across Ceredigion, and further afield as and when required.

b. To act as an organisational Lone Working Contact according to the Lone Working Procedure.

c. To arrange out of hours staffing cover/emergency maintenance using pre-approved out of hours resource list.

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review.

Person Profile

1. Knowledge

a. Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits.

b. Basic knowledge of how complex needs, such as substance misuse and mental health, can affect individuals and their vulnerability.

c. Basic knowledge of how your personal life can affect your own performance and attendance.

d. An understanding of the need for professional boundaries.

2. Experience

a. Experience of working with vulnerable people.

b. Experience of housing related support or homelessness (this can be from a personal perspective).

c. Experience of delivering support is desirable.

d. Experience of recording your work in paper or digital systems is desirable.

e. Experience of engaging with diverse people in a non-judgemental way.

f. Experience of dealing with challenging situations.

3. Other

a. Confident and able to lone work on own initiative.

b. Driving licence and own vehicle is desirable but not essential.

c. Ability to communicate in Welsh is desirable but not essential.

Interviews to be held via Teams on 29th Dec 2022.


Job Location : England
Company : The Wallich
Position :
Sector :
Employment :
Post Code :
Contact : Phone : 01970 6111832
Please contact between 09:00-18:00.

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