Are you a great administrator with qualifications and experience including MS Office applications, Word and Excel? An excellent communicator, with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Are you comfortable talking to people who may be distressed? Have you experience working in customer services? If this sounds like you, the Patient Advice and Liaison Service (PALS) at Cornwall Partnership NHS Foundation Trust is looking for an energetic and committed individual to join the team.

The team is the main point of contact for individuals wishing to raise concerns or seeking advice or information about Trust services. The post holder is required to adopt a flexible and supportive approach to resolving requests for information regarding Trust services via the Patient Advice and Liaison Service (PALS) or its complaints functions.

We are looking for an enthusiastic, flexible person who is be able to demonstrate that they are passionate about patient care and safety and enjoys a busy working environment. Experience of handling difficult discussions and situations which reached a positive outcome are essential requirements of the role. Experience working in customer services, whether this is within the NHS or for another body will be advantageous.

The role will require time spent in the office and some remote working.

Please note this advert may close early depending on the number of applications received.

The post holder provides a visible and effective service by ensuring patients, their families, carers and representatives, and the public have access to and receive high quality and timely information and signposting about the Trust, related health and social care services, and their own
personal information.

The post holder is an essential point of contact in working closely with front line staff to receive, manage and respond to formal and informal enquiries and complaints in line with Trust policy and procedure and NHS Complaints Regulations.

The successful candidate will work as part of a small team with their own case load, providing cover for colleagues as required. This involves managing all aspects of individual concerns and complaints from receipt to resolution within agreed time limits.

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Job Location : Bodmin
Company : Cornwall Partnership Nhs Foundation Trust
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : Bodmin Cornwall Partnership Nhs Foundation Trust Contact Number

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