We have an exciting opportunity to join our Primary Care Services Team. The post holder will be responsible for managing day-to-day Performance Management processes. The post requires the candidate to provide expert analysis and reporting of large amounts of data, ensuring service and contractual obligations are met.

This is a challenging and rewarding post for someone who already has ITIL Service Management experience, and is able to deliver service improvements effectively. The candidate should be able to demonstrate a good general understanding of Primary Care systems and their functionality and purpose.

The successful applicant will be highly motivated, professional and have a structured approach to managing services. They will have a proven track record of delivering customer focused services preferably within the NHS or public sector, and experience of staff management.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Responsible for managing, maintaining, and developing performance management processes for a portfolio of services, including the purchasing, contract management and service level management for a range of Primary Care systems and services.

Manage, evaluate, and report on the quality of IT Services through defining, agreeing and monitoring Key Performance Indicators (KPIs) and conducting regular Service reviews and Service Management Boards.

Day-to-day management of a number of Service Performance sub-processes across various organisations e.g. Incident, Problem, Security, Continuous Service Improvement, Change and Release Management.

Assist in the provision and auditing of Service Management Boards and Change Advisory Boards (and where necessary to make recommendations and/or take remedial action) in order to ensure that they are running effectively and within scope.

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Join our game changing, life-saving team and start making a real difference to health and care services in Wales.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Job Location : England
Company : Digital Health And Care Wales
Position :
Sector :
Employment : Full-Time
Post Code :
Contact : England Digital Health And Care Wales Contact Number

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