JOB DETAIL

An exciting opportunity has arisen for a motivated, proactive support secretary within the Breast services team based at Ipswich Hospital.

This is an exciting time to join the friendly and patient focused breast care team as the service is moving into a new dedicated breast care centre on the Ipswich hospital site.

You will manage all of the administrative functions of the Breast Pain Service as well as supporting the management of the theatre diary, processing Electronic referrals, audio typing of clinical dictations.

You should be an excellent communicator, able to manage your own workload and have the the ability to calmly prioritise tasks when faced with conflicting deadlines.

  • Manage all incoming telephone queries, reply to messages in a timely manner, forwarding queries that need a clinical response to appropriate colleagues.
  • Liaise with the operational coordinator on areas of concern relating to activity and capacity.
  • Prioritise patients in accordance with Local and National policies.
  • Monitor waiting lists to ensure an equitable service is being offered to all patients in line with Referral To Treatment waiting times. Maintain and validate all waiting lists in accordance with Trust and Department of Health guidelines.
  • Proactively deal with patient queries and complaints and contribute to the investigation of formal complaints to ensure the appropriate and timely responses are given and that trends are identified and remedial action taken.
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.




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