Telephonist Job Mersey Care Nhs Foundation Trust Prescot

To facilitate all incoming and outgoing telephone calls using a ARC attendant console computerised switchboard.

To announce all in-coming calls to wards as appropriate.

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate records

Shortlisting is planned for 1st February 2023

Interview date is planned for 1st March 2023

To use technology and co-operate in the introduction of technological developments.

To update directory user database as and when required.

To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.

To order taxis and maintaining appropriate records

To contact appropriate on-call staff when required.

To announce all in-coming calls to wards as appropriate.

Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Taking out of hours messages for the Additional Staffing Department

Maintain the confidentiality and security of data and information at all times.

Our Switchboard team are a close knit team who all work together to provide an excellent service to whole of the trust

To facilitate all incoming and outgoing telephone calls using a cisco unified attendant console computerised switchboard.