At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

  • Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
  • Counselling support and lifestyle information with advice on a variety of personal matters
  • “In our Gift” providing a platform for your voice to be heard to inform change
  • The opportunity to purchase additional annual leave
  • Opportunities for flexible working (depending on the role)
  • Career development opportunities and coaching plus access to in house training programs
  • Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
  • Child Care Vouchers Scheme
  • Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
  • NHS discounts available via the Blue Card and Red Guava schemes
MPFT are looking for a well-motivated and enthusiastic person to join an established Telephony/Reception team.

The candidate must be a good communicator, able to work on own initiative and as part of a team; undertaking a wide range of switchboard duties which include message taking for the Out of Hours District Nurse service, taking appropriate action in line with established processes.

You will also be required to undertake Forensic reception duties for a secure unit.

The post holder will be expected to undertake shift work and must be prepared to cover at short notice.

Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
  • Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.
  • Operate and update the directory.
  • Operate and control the staff paging systems.
  • Operate the panic alarm systems.
  • Receive and deal with general reception enquiries: this may include listening to and responding to straightforward information or queries and enquiries dealing with visitors (staff, service users, visitors, contractors), answering the telephones, taking and forwarding messages.
  • Undertake data inputting, general typing, clerical/administration duties and other tasks to support the Facilities and Estates team.
  • Redirect confidential returned post that may be of a confidential nature, as required.
  • Operate the centralised taxi booking service and to work collaboratively with taxi companies
  • Receive samples from site and record / package for collection by external courier
  • Message taking service for the Out of Hours District Nurse service and follow appropriate action in line with process established
  • Ensure night safe procedures are followed when depositing cash/ patients belongings
  • Undertake the receiving and issuing of bleeps, keys, panic alarms, ID’s etc
  • Follow local processes and procedures.
  • Control security doors from the reception.
  • Monitor CCTV screens
  • Maintain records as required.
  • Sort internal mail, Royal Mail delivery and frank outgoing post as required
  • Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate the Fire Alarm when raised
  • Issue handbag locker keys and collect return keys.
  • Liaise with the ward staff about service user movements (as applicable).
  • Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule as defined by the supervisor
  • Prioritise duties within own workload.
  • Attend work related meetings and training.
  • Provide advice or demonstrate work activities to team members, in order to deliver the level of service required.
  • Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors and customers (in line with level or role, training and experience)
  • Exchange routine information where appropriate and offer feedback where required
  • Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist in ensuring their health and safety
  • Complete required work records (maintain or provide to supervisor as required)
  • Provide work related information to supervisor where required for data management.
  • Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverse incidents).
  • Provide work related information to supervisor where required for data management
  • The post holder will be required to undertake surveys or audits, as necessary to own work; they may occasionally participate in research and development activities.
  • Follows Trust policies and procedures in line with job role, advice available if required.
  • Work in a positive work manner.
  • Suggest new improved ways of working as required for own role
  • Self-assure own work and where applicable sign off the work of others
  • All staff will be required to act up, down and across (within own capabilities and training) as required to ensure that an efficient and professional service is delivered at all times throughout the Directorate and the Trust
  • Observe a personal duty of care in relation to equipment and resources used in the course of the duties performed on a day to day basis
  • Use all Trust equipment and other property in a safe and appropriate manner
  • Report any misuse of, or faulty equipment to the appropriate person
  • The post holder will be required to follow policies in own role which are determined by others. The post holder will have no responsibility for service development, but may be required to comment on policies, procedures or possible developments.
  • The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.
  • The post holder is expected to have a clear understanding and share the Mission, Values and Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.
  • Responsible for promoting a positive work culture.
  • Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs.

Job Location : Stafford
Company : Midlands Partnership Nhs Foundation Trust
Position :
Sector :
Employment : Part-Time
Post Code :
Contact : Stafford Midlands Partnership Nhs Foundation Trust Contact Number

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