As a Workforce Administrators are responsible for providing administration support to a service, project or system, ensuring that patients, service users the public, and colleagues; experience that service as caring, service user focused, efficient and effective.
This is achieved by carrying out administration work in a way that fully supports the service user journey. The role is required to provide admin support to clinicians and or managers, making sure that the data they work with is accurate and provided on time.
The Workforce Administration is the first point of contact for many HR services and queries relating to; expenses, rostering, DBS checks, references, pay and changes to terms and conditions, therefore our administrators are expected to be kind and responsive, professional and informative.
As an administrator you will focus on delivering a high level of customer service, whilst maintaining confidentiality to ensure that every call answered adheres to the Trust values (CARE), all whilst proactively working to resolve the colleague’s query at the time of the enquiry. Additionally, the post holder will support in the management of the Workforce Team inbox and will also receive training to support with the Trust's business systems.
Additional Working Pattern:
- Ensures that their delegated administration responsibilities are undertaken effectively and efficiently to enhance service user experience by following appropriate systems and processes, whilst ensuring tasks are completed to a high quality in a timely way.
- Ensures service users have confidence in how the Trust keeps their information confidential and accurate by carefully inputting and updating as required using appropriate computerised systems, filing and creating notes where necessary.
- Producing all forms of correspondence, records of meetings, reports and summaries as required by the team.
- Ensuring that all communication reflects our values and that all queries from service users, the Public and colleagues are dealt with in a timely and effective way.
- Supporting clinicians and or managers to provide services by minimising clinical time taken by administration responsibilities working to standard operating procedures (SOPs) e.g. collecting and submitting data according to reporting timetable requirement, ensuring data is stored appropriately for easy reference.
- Supporting service users through their whole journey with our team or department.
- To help service users and members of the public, stakeholders and contractors access our services and find the right place/information.
9-5 Monday to Friday
One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent
We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
We’ve signed up to be a real UK living wage employer. From September 2022, the minimum salary we’ll pay is £10.90 per hour (excluding apprentices). The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we’re delivering our pledge to be the best employer
Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place virtually on the 3rd February 2023.
Find out more about the community differencehere.
Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.